Qualities of Satellite Installers When you start looking for someone to install your satellite system, there are several things to consider. Although most satellite companies offer a standard set of skills and qualifications, specific satellite systems require different qualities of installer. If you want to choose the best installer, here are several tips that can help you in your decision: Communication Skill - Most satellite installers communicate with customers by telephone or radio. Good customer service skill is required because many customers work directly with the installer and do not have an extra monitor at home. In addition, good technical and troubleshooting skills as well as manual dexterity are needed to successfully connect components and equipment to the satellite dish. Also, most technicians will be familiar with all aspects of the dish, cable, and mounting system. This allows the installer to easily troubleshoot problems that occur during the installation process. Experience - The experience of the satellite installer resumes to the quality of training and previous jobs they've held. Some previous technicians have extensive knowledge in the field and have worked for many years. Others have only had a few weeks or months of experience and no professional certification to back up their qualifications. It's important to understand exactly how long each satellite TV technician has been working in the field before considering them for a job. Having a few gaps in experience greatly decreases the likelihood of receiving a job offer. Training and Certification - Obtaining training and certification for satellite installers is recommended. Often times, satellite equipment is very expensive. Most companies do not carry the entire range of satellite equipment, so it is necessary to know which brands and models are offered. Before a technician can begin installing the equipment, he must be able to explain the technical aspects in simple language. He must also be able to demonstrate his technical knowledge and ability to communicate this knowledge to others. Having outstanding on-the-job training and certification is imperative to the success of the business. Knowledge Base - The local satellite installer should maintain a substantial knowledge base through regular training and work. This information should include not only the latest technological advances but also the basic principles and procedures of their trade. Local installers should learn the most effective way to troubleshoot satellite systems and resolve common problems that customers face. Satellite installers should also be aware of the most up to date products on the market for their area and what services each model is capable of providing. Customer Service - The ability to provide excellent customer service is another important factor when choosing satellite installers. There are many satellite television companies that offer excellent customer service. The installer must be able to clearly communicate the services that the company offers, from installation to setup to troubleshooting, to provide quality customer service. When choosing an installer, make sure he or she provides outstanding customer service.
There are few essential skills a satellite installer must possess to perform his or her duties satisfactorily. A satellite installation professional must be skillful in reading satellite installation guides and manuals, have knowledge of the installation procedures involved, and must be detail-oriented. By looking through many satellite installer resumes, was able to narrow the most typical skills for an individual in this field by examining profiles. We found that most resumes listed only technical skill, company experience, and detail oriented. Many job seekers want to earn a doctoral degree in home theater technology, but few include a satellite installation background in their curriculum vitae. The fact is that most satellite installers are educated on the principles and application of electronic entertainment systems, and gain valuable practical experience in installing and maintaining complete sets as they complete their formal education. A master's degree in electronic media may help to fulfill a home theater specialist's requirements for higher salaries and more advanced roles. However, until recently, the only way to reach a full-fledged doctoral degree level would be to take an academic year off from the workforce to complete multiple unrelated internships. Qualifying to become a technician who then must take an advanced placement exam in digital electronics technology could take several years. Most satellite installers take advantage of the Internet to keep up with current information regarding the industry. Frequently, they are active in online chat rooms and discussion groups discussing installation topics. They also read industry-related trade magazines and reference materials to keep in touch with the latest trends. As a result, a profile of a typical satellite installer reveals an overall love of technology and an enthusiasm for learning. Prospective customers can develop a lasting relationship with a professional installer through frequent site surveys and friendly customer service. Once prospects begin browsing the online database of satellite installer jobs, they find a number of different job titles that relate to the services provided by technicians. These include general service technicians, installation technicians, repair technicians and maintenance technicians. In addition, technicians often hold managerial or supervisory positions in customer service departments. With all the possible skills and education required to find success in any field, it is no surprise that most satellite installers eventually go on to become managers. However, not all employees with such lofty levels of responsibility make it to the top rung of the salary pyramid. A good percentage of technician salaries are paid to technicians who perform a minimum number of hours annually, as well as technicians who receive a predetermined number of customer service hours. Some satellite installers decide to focus on one specific industry, such as telecommunications or the electronics industry. There are some companies, though, that offer a variety of career paths and high starting salaries and benefits. For instance, one of the biggest satellite TV and phone companies offers audio video mechanics annual salary of over $40k per year. This is certainly a great starting point for those looking to make a name for themselves in this extremely competitive field. The Internet is also a good way for people interested in becoming audio video technicians to get the information they need. Online research can help potential satellite installers determine what employers are willing to pay and where to find the best possible jobs. While it may be easy to simply stop by your local home improvement store, you may want to consider researching local satellite dish companies first. By doing so, you can ensure yourself that the company you chose will actually provide you with training and a well-paying position once you've gotten the necessary certifications.
When it comes to the critical skills required for a satellite installation professional, noticed that a majority of satellite installers listed above 75% included customer service as one of their key skills required. While only 13.4% of satellite installers posted to site inspections, it was not surprising to see that many of those taking on this career did not have enough experience for their own business or did not take the time to find the proper inspections to even be considered for the job. Customers are always the main concern here, so if you are not sure whether you can keep customers happy, you will have a very difficult time competing against others who are all too willing to offer a guarantee your work. If you don't mind telling customers that you don't know what you are doing, there is no reason for them to not want to hire you for the job. The second most common requirement listed for satellite installers, noted above, was that many of those taking on this job had minimal on-the-job training. Some of the biggest concerns for inexperienced satellite installers, noted in an independent survey of almost one hundred people involved in the satellite installation industry, were that many installers were not knowledgeable about the equipment, failed to follow installed instructions, or made costly mistakes which cost consumers money. Customers want a system that they can rely on, one that they can easily operate, and one which are safe to use and which does what it is intended. One of the biggest issues, noted in the survey conducted, was, "Satellite installers do not receive adequate instruction on proper site surveys". There is nothing which satellite dish owners can do which will help them to avoid this problem, however. In fact, even having an understanding of where and how a satellite dish should be set up on a roof is not enough. There must be accurate measurements to guide the placement of the dishes, which requires professional advice. It is also suggested that satellite installers receive some sort of orientation training from experts in the field. Of course, customer service is one of the biggest reasons to choose a company which has been established for over thirty years versus a company which may just be starting out. One would expect a company with thirty years of experience in the satellite installer field to have developed expertise in answering questions customers have regarding their installations, rather than simply issuing them orders. A satellite installer resume should list specific customer service skills and customer references. There should also be an outline of a list of typical duties that will be expected from each crew member. Finally, the satellite installer resume should contain contact information, both inside the company and via phone, to enable companies outside the company to send representatives to work on installations. Although the number of technicians licensed to work with satellite technology has been on the decline in recent years due to a lack of qualified applicants, there are still a significant number of openings that need to be filled. As a result, it is important for potential satellite installers to take time to learn the qualifications needed in order to successfully compete for jobs with existing and new companies. Fortunately, most satellite installer schools offer a selection of classes and seminars that can help aspiring technicians earn either a certification or associate's degree in a short amount of time. The two most popular certificates that satellite installers earn are either an associate's or a doctoral degree. In addition to providing a higher salary and making it easier to secure employment, a higher education level typically increases the likelihood of success. A certified electrician with a four-year bachelor's degree typically earns twice as much as someone who only has an associate's degree. A doctoral degree, on the other hand, requires a person to have three to five years of completed courses in order to earn the highest possible salary and the highest possible certification in the industry. In fact, there are some situations where an electrician with a doctoral degree is more highly valued than someone with an associate's degree.